Product Support

Product Support Organization is offering Technical Support, Spare Parts, Technical Publications and a World Wide Repair Services to aircraft manufacturers and Operators that’ use APPH products. The Product Support Organization strives to provide First Class In-Service Support with focus on a proactive approach to issues before they develop.

Product Support Portal

AOG DESK (AIRCRAFT ON GROUND)

  • 24/7 AOG Desk;
  • Emergency Dispatch of Technical Expert upon short notice;
  • Emergency Engineering Support & NTO.

  • AOG@herouxdevtek.com

SPARE PARTS

  • Strategic Safety Stock World Wide;
  • Customer, Operator and MRO Continuous monitoring, provisioning and Spare support;
  • Ground Support Equipment (GSE) distribution;
  • Consignment Services.

  • spares@herouxdevtek.com

TECHNICAL SUPPORT/PUBLICATIONS

  • 24/7 Help Desk offices;
  • Field Support Representatives (FSR) world-wide;
  • Repair Manuals, concession and Technical Publication solutions;
  • Product Performance Monitoring (DMC, MTBUR, DR);
  • Retrofit and Service Bulletin management.
  • Training
  • technical_support@herouxdevtek.com

REPAIR SERVICES

  • Word Wide Repair and Overhaul Services (In-Warranty, Out-Warranty support);
  • FAR/EASA/CAAC/CAA Part 145 capabilities;
  • On-Wing Repair capabilities;
  • Exchange Programs.
  • technical_support@herouxdevtek.com